This Privacy Policy describes how SwissRoadPass collects, uses, and protects the personal information you provide when you use our online platform and services. We are committed to protecting your privacy and handling your personal data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection legislation.
SwissRoadPass is the data controller responsible for your personal data processed through our site. Our contact details are:
SwissRoadPassWe may collect various types of personal information depending on how you interact with our site and services. This information may include:
* **Identity and Contact Data:** Such as your name, billing address, shipping address, email address (though we will not use email for privacy policy contact as per instructions), and telephone number (though we will not use telephone for privacy policy policy contact as per instructions).
* **Payment Data:** Information required to process payments for your orders, including payment card details or other payment method information. This data is typically processed by third-party payment processors.
* **Transaction Data:** Details about the products and services you have purchased from us, including order history and fulfillment details.
* **Technical Data:** Including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
* **Usage Data:** Information about how you use our site, products, and services, including pages visited, time spent on pages, clickstream data, and search queries.
* **Marketing and Communications Data:** Your preferences in receiving marketing from us and your communication preferences.
We collect this data when you provide it directly to us (e.g., when making a purchase, creating an account, or contacting us), automatically as you navigate through our site (e.g., via cookies and similar technologies), and potentially from third-party service providers supporting our operations (e.g., payment processors).
We use your personal data for various purposes, relying on specific legal bases for processing:
* **To Process and Fulfill Your Orders:** We use your Identity, Contact, Payment, and Transaction Data to process your purchase, confirm your order, process your payment, and ship the purchased vignettes to you. This processing is necessary for the performance of the contract between you and SwissRoadPass.
* **To Manage Your Account:** If you create an account, we use your Identity and Contact Data to manage your account and provide you with access to your order history. This is based on your consent or necessary for contract performance if the account is linked to services provided.
* **To Provide Customer Support:** We use your Identity, Contact, Transaction, and potentially other relevant data to respond to your inquiries and provide support related to our services. This is based on our legitimate interest in providing effective customer service and fulfilling our contract with you.
* **To Improve Our Site and Services:** We use Technical and Usage Data to understand how users interact with our platform, identify areas for improvement, and enhance user experience. This processing is based on our legitimate interest in developing and improving our business.
* **For Marketing Communications:** If you have provided consent, we may use your Identity and Contact Data to send you marketing communications about our products and services. You can withdraw your consent at any time.
* **To Ensure Security and Prevent Fraud:** We may use various types of data, including Technical and Transaction Data, to maintain the security of our site and detect and prevent fraudulent activities. This is based on our legitimate interest in protecting our business and our users, and potentially necessary for compliance with legal obligations.
* **To Comply with Legal Obligations:** We may process your personal data when required by law, such as for tax or accounting purposes, or in response to legal requests. This processing is necessary for compliance with a legal obligation.
We may share your personal data with third parties under specific circumstances:
* **Service Providers:** We engage trusted third-party service providers to perform functions on our behalf, such as processing payments, shipping orders (e.g., postal services or courier companies), IT services, data storage, and analytics. These third parties are contractually obligated to protect your data and only use it for the purposes specified by us.
* **Legal Requirements:** We may disclose your data if required to do so by law, in response to a legal process, or to protect our rights, property, or safety, and the rights, property, or safety of others.
* **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.
As a business operating from Switzerland and providing services across Europe, your data may be processed both within Switzerland (which has data protection laws deemed adequate by the EU) and within the European Economic Area (EEA). Some of our service providers may operate outside of Switzerland or the EEA. When we transfer your data internationally, we take steps to ensure that your data is protected and that the transfer complies with applicable data protection laws. This may include relying on adequacy decisions, Standard Contractual Clauses approved by the European Commission, or other legally recognized safeguards.
We have implemented appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include physical, electronic, and procedural safeguards. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under GDPR and other applicable data protection laws, you have certain rights regarding your personal data:
* **Right to Access:** You have the right to request a copy of the personal data we hold about you.
* **Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete data we hold about you.
* **Right to Erasure (Right to be Forgotten):** You have the right to request that we delete your personal data under certain conditions.
* **Right to Restrict Processing:** You have the right to request that we restrict the processing of your personal data under certain conditions.
* **Right to Data Portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
* **Right to Object:** You have the right to object to our processing of your personal data under certain conditions, particularly where we are processing based on legitimate interests or for direct marketing.
* **Rights related to Automated Decision Making:** You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply.
* **Right to Withdraw Consent:** Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please contact us in writing using the physical address provided in this policy.
Our site uses cookies and similar technologies to collect certain information automatically. Cookies are small text files placed on your device. They help us operate our site, understand usage patterns, remember your preferences, and improve user experience. You can manage cookies through your browser settings, although disabling certain cookies may affect the functionality of our site.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us by mail at:
SwissRoadPassYou also have the right to lodge a complaint with the competent data protection supervisory authority.